Shipping policy

DELIVERY ISSUES

If your order is marked as delivered but you have not received it, please contact us within 48 hours of receiving the delivery notification. We will investigate the matter with our logistics partner and work towards a resolution.

If a delivery fails due to customer unavailability, an incorrect address, OTP non-verification, or refusal to accept the shipment without a genuine product-related concern, any request for a refund or reshipment will be reviewed once the shipment is returned to our warehouse. Applicable reverse-logistics charges may be deducted, wherever necessary.

CUSTOMER SUPPORT

We’re here to help! For any suggestions, feedback, or complaints, please reach out to our Customer Support team:

Email: Support@kisanmade.com
WhatsApp/Phone: +91 8057880559
Support Hours: 10:00 AM – 7:00 PM, Monday to Saturday

We aim to acknowledge and respond to genuine concerns within 24–48 hours.