Delivery Information

1. We will deliver your ordered goods within the Moradabad, Ghaziabad, Noida, Uttar Pradesh, Indian Territory :

Deen Dayal Nagar, Moradabad

Naveen Nagar, Moradabad

Ram Ganga Vihar, Moradabad

Ashiyana Colony, Moradabad

M.D.A. Colony, Moradabad

Madhubani Colony, Moradabad

Noida Sec 62, 63

Indirapuram, Ghaziabad

Vasundhara. Ghaziabad

Vaishali, Ghaziabad

Kaushambi, Ghaziabad

2. The applicable shipping charge on any ordered products valued upto Rs. 120 is Rs. 10 in Moradabad and Rs 20 in Noida, Ghaziabad.

3. Under regular delivery method, Orders placed before 09.00 pm will be processed and deliverd next day. Delivery will be in the 4 slots as below:

09 AM - 12 PM

12 PM - 03 PM

03 PM - 06 PM

06 PM - 09 PM


     3(1). In Noida, Ghaziabad order will be processed and deliverd next day.

4. Some / All of the items may be cancelled while processing the order, depending upon the quality / Freshness of goods available in the market on the day of delivery, without any prior information / notification.

5. If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible and will try to make one more attempt to deliver the goods to you, if requested by you. 

6. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under our control) then without prejudice to any other right or remedy available to us, we may store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or 

7. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will not be responsible for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible and will give you the option of canceling your order at this point. 

8. Upon receipt of your goods, you will be asked to sign for the goods received in good condition on POD supplied by the delivery agent. If the package does not appear to be in good condition or you discover that the goods were damaged in transit, then please refuse the delivery, put a suitable remark on the POD and mail us immediately at care@kisanmade.com. We may offer you replacement for such goods damaged in transit. In the event, the goods returned back are found to be in good condition, then you will not be offered any replacement and your amount will be refunded after deduction of processing charges and other direct costs involved in the entire process. 

9. You must be personally available to accept the delivery of the goods and sign acknowledgement of delivery/ POD. You must also mention the registration/serial number on the POD of the same Photo ID document, the details of which was provided by you at the time of placing the order on the site.

10. In case you are not personally available to accept the goods, you must authorize the person who will be accepting the goods on your behalf and you must also give a signed copy of the identification document as detailed above to the authorized person to hand-over the same to the delivery boy.

11. You may choose to have a billing address different from shipping address. In this case COD will be collected from shipping address or you may choose to pay Cash/Cheque before delivery from the billing address. 


Cancellation and Returns


Your right of cancellation


1. Subject to clauses mentioned below, you have a right to cancel the contract and return the ordered goods, on payment of deductions of certain percentage of the cost of goods, which can be checked and confirmed by mailing us at care@kisanmade.com.

2. You may cancel the order, before we dispatch the goods. However, under such situation only the handling charges may be deducted, if any, and the remaining amount may be refunded to you by way of points or credits, into your membership account. Under no circumstances, the amount will be refunded or credited into another account. 

3. Once the goods are in transit, you may cancel the order and we shall credit points into your memberships account after deduction of the handling charges plus the actual delivery charges. Under no circumstances, the amount will be refunded or credited into another account. 

4. Once you accept the delivery of the goods, you may cancel the order and return the goods as per the return procedure mentioned below. 

5. To cancel, you must give information to us through phone and/or email giving details of the goods ordered and (where appropriate) their delivery. Notification by phone should be followed by a written confirmation to cancel. 

You understand and acknowledge that fruits and vegetables have a short shelf life and deteriorates rapidly. Thus, you are required to look into all aspect of the items, before making the order. The return of goods shall not be accepted solely on the ground that the goods are not fine or as same as the product image displayed on website. You acknowledge that product images are for information only.

Returns Procedure


1. If you find that the goods are received by you is different than your order placed at www.kisanmade.com, you may not accept the delivery and return the same to the delivery personnel. 

2. Once you accept the delivery of the goods, we will not accept any returns, based on above mentioned ground.

2. You may return the goods purchased through www.kisanmade.com within 24 hours from the date of delivery of the goods, subject to the conditions mentioned below: 

Terms for return:


i. You hereby understand and agree that we do not accept any returns for any accepted delivery/shipment in good condition. 

ii. For shipment, which you intend to return, You shall mail us at care@kisanmade.com and only after confirmation, you may return the goods and provide us with the order number, either via email at care@kisanmade.com . The goods must be returned in original pack as delivered by us along with the original label. In case the label is not intact or the pack is in torn condition, the goods may not be accepted by us. 

iii. The returned goods must not be damaged, altered, used, torn or worn out in any way. Under such situation, the goods may not be accepted by us. The charges for shipping the returned goods as well as handling charges shall be borne by you. 

iv. The goods shall not be accepted, if returned after 24 hours from the date of delivery by us. 

v. We do not refund any amount for any returns. You will be issued a voucher/coupon/credit for the value of the refund, along with a voucher/coupon/credit for the value of Rs.20 towards your shipping costs, which can be availed for further purchases at sabzikart.com within 10 days.